I have been with Sainsbury’s since my Labrador was a puppy. I’ve had two claims in this time, he is now 8. My policy renewal came and my premium has doubled to £143 a month so is unaffordable! I rang Sainsbury’s pet insurance and was told they don’t like...

I would never recommend many pets to anyone I have put a few claims in for my pets it takes too long for them to process. I have put in a claim on the 14th December still waiting for it to be processed. Every time I put in a claim they request the medical...

Our lab is 11 this year. He has had a lifetime policy most of his life so far with Pet Protect, we paid for it continuously with no problems, but this summer we received a letter saying our cover would cease this December stating the company are no...

Very disappointed… I’ve paid over £80 in premiums per month to be told they will not cover the claim as it’s pre existing.. (it isn’t they also don’t cover cremation costs as he was over 9…. Upset and disappointed.. do not waste your money!!

Never made a claim in 5 years for my dog. Recently he had an ear infection which cost over £500 to resolve. Direct Line decided as he had an ear infection in 2019 this was a recurring illness and turned down claim. Vet wrote to them saying in his opinion...

We paid for insurance for 7 years for our larador. When we finally claimed for cancer we were advised that the type of cancer was not covered.

Avoid like the plague. Have been with this diabolical company for 10yrs + and was loyal as was under the impression that this was a life time policy as long as no break in payments , as was told originally. Never claimed. Now my lab Cassie is older they...

Our lovely dog was in trouble and ultimately needed to be put to sleep. Direct Line wouldn't pay for the dog to be uthenised - we wonder why we paid £90 per month only to find they had uthenasia as an exclusion in the small print. No other claims. The vet...

Very honest and straightforward So far no hidden fees and hidden clauses. They only rejected one small claim, but that one was on me, so don't blame the company. The team was very supportive and made sure it doesn't affect my overall coverage.

I've been a customer of Vetsure for 5+ years at the recommendation of my Vet. Our dog was attacked one evening resulting in her needing an operation and stitches. Because of the relationship between the practice and Vetsure, it was so simple - all we had...